Hotel Revenue Management Consultant & owner of revenuepuzzle.com
My strength/skills/superpower: My superpowers are powered by my two kids – after I had them, I learned to see things through their eyes. Nothing is a problem, there are solutions to most things and to look forward and not backwards. They are trying to teach me patience for the last 10 years but that is a work in progress…..
But on a more serious note I believe in making results talk. I have gone through a couple of recessions, 9/11, the ash clouds but also positive events like RyderCup, U2 concerts at home and not to mention the 4 cancelled dates for Garreth Brookes where still nobody knows why they were cancelled. I believe in ensuring that revenue management is a 360-degree team involvement as we cannot sell any hotel without the hotel teams’ input.
I am an experienced revenue management leader and hotel all-rounder who thinks outside the box and encourages the team to do so through ideas, processes and systems, but I also know when to praise and celebrate success.
How does your strength play into the work you do?
The experience I gained over the years has helped me to see strategies differently. Also I would approach revenue management as an all-round approach which is especially in the current situation crucial. Through the years I have managed teams of very diverse backgrounds and experiences and as a team, goals have been reached. I am known to celebrate results and motive the teams.
Imagine your best hospitality / hotel experience – what does it look like?
Over the years I was very privileged and extremely grateful that I got to experience some of the best hotels in the World ranging from my favourite Claridges of London, The Imperial in Vienna, The Atlantic in Hamburg, The Merrion in Dublin only to name a few. I have also got to work in or look after some of the best hotels; The Westin Dublin, Fota Hotel & Resorts, Sheraton Abu Dhabi. Those hotels got replaced by lovely, family friendly B&B’s once the smallies arrived. What all these places have in common is the attention to detail and the warm welcome and recognition throughout the stay. For an accommodation provider to realise the purpose of your visit and ensuring you feel part of the place is crucial. After all its your “home from home” for a number of days with extra services.
What brings you the greatest joy at work?
As my new Consultancy slogan says – “We put the pieces together to reach the goal”. I love seeing when the efforts and strategies come together and work. This is teamwork and needs all teams to join the puzzle.
My advice for women in hospitality and travel-tech:
I saw these posts the other day on one of the social channels and thought they were very appropriate at the moment. My hotel-based door seems to have temporally closed but an opportunity came from it and I am now working on sharing the knowledge I gained over the past 26 hospitality years with potential new clients.
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