WOMEN EPISODE 3 Guest Experience & Expectation Economy

Updated: Jun 11

Followed by a great session on Recruiting & Employer Branding last week, we continue our series about an equally important word as hospitality - Guest Experience.

In our Meet Our Members segment on Tuesday we interview our members on why they love the industry so much. Independently everybody answered that they love to give their guests/ customers the best experience possible. At the end of the day this is what hospitality is all about.

I have recently read an article by Alan Young on Expectation Economy for hoteliers. The article talks about guests' expectation of the standards in hotels, although standards are different for every individual.

In this Linkedin Live Roundtable session we discuss how to create the ultimate experience via design, technology and service.

Join our experts panel of Enikő Pollák , Area Guest Experience Manager Hungary, Czech Republic & Slovakia at Accor, Vanine Najaryan, Founder & Creative Director at STUDIOVN, Denisa Spinkova, VP Executive Services Developement at Menzies Aviation (ex Senior Director Brand Management, Carlson Rezidor) and Sarah Came, Marketing Manager at GuestRevu

Streaming Starts at 2 pm CET on our Women in Hospitality and Travel-Tech Page

or rewatch anytime on FunnelTV- The Travel Tech Channel

Next Episode 23rd January 2 pm Social Media Success